From: Paul Hauser [mailto:phauser@farmersagent.com] Screen Shot 2016-03-16 at 11.15.50 AM
Sent: Thursday, April 14, 2016 9:32 AM
To: Christy Loehrer
Subject: Thank You! Thank You!

Hi Christy,

Thank you for sending the plumber to fix the “Old Faithful“ geyser in my front yard! It is such a comfort knowing you can rely on someone and you guys always hit the mark!

Take care,

Paul T. Hauser
Insurance & Financial Services Agent
Branch Office & Mailing Address:
1055 1st Capitol Drive
Saint Charles MO 63301-2735

Office Phone: 636-946-8280
Cell Phone: 314-201-5600
Fax Phone: 636-946-9832


From: Lynne Walker [mailto:mlwlkr66@gmail.com]
Sent: Monday, April 04, 2016 12:15 PM
To: Christy Loehrer
Subject: Re: Hello !

To Whom It May Concern:

I want to thank everyone at CMC Construction that was involved in getting my house back together. You have been like a second family to me the last ten months. The series of events which started in April of last year with putting my Favorite dog Buddy down due to cancer, I lost an Uncle due to cancer two weeks later, my mother passed due to cancer in May, a cousin died of cancer in June, someone put sugar in my gas tank causing me to lose transportation in June and ended with my Kitchen fire June 25 of last year. You have been my second family during this process.

I live in the small town of Shipman IL., I wasn’t present at the time it started but I had gone home to find it on fire and went to a neighbors to report it. When I arrived back to my house, Shipman, Brighton, Bunker Hill, Medora, and Carlinville Fire Departments were all at my house.

I was given a business card for 1-800-board up. These people dried my home out and took what they could to preserve it. A very nice gentleman came from CSM Construction. He was recommended to me and when I spoke to him he assured me that I would not have to deal with anyone whether it would be the sub contractors or the insurance company. That statement right there is what made me feel right at home as well as his self confidence and assurance that it would be ok.

The next phases were a matter of getting the subcontractors there on time. I am here to tell you that doesn’t happen all the time. Christy Loehrer was the negotiator with these people. That Lady basically runs the company. She’s your go to person. She will fix everything she can and smooth over everything possible. I have learned one thing throughout this experience if you have patience and you are willing to work with her she will bend over backwards for you. There are going to be hold ups, emergencies due to weather, a rash of fires or whatever disaster happens with other projects that they have going on. Be patient.

I didn’t have a car either she came to my home from St Charles, brought samples for flooring to my house, took me to Home Depot where I picked other things I needed for the house and returned me home.

As we were coming close to the end of the project CSM has a few skilled people that worked very well with me to accomplish my goals for my House.

Anthony Brodack was my right hand man. He got to know me and once he knew what my goals were for the future of my house, he helped me choose the right types of doors, color for the trim, what to paint on the ceilings and the walls since I wasn’t going to just live in it. I was planning to sell it. He knows the market and if something was really bugging him he would ask me to come to the job site to show me in person. I like the trust relationship that him and Christy build with their customers. Sometimes that’s equally important as the job itself.

Andy S. worked with him side by side to meet the deadline that the insurance company sets.

Everything in the end has been %100. Christy and Anthony will both go out of their way for you. I will tell you they don’t get paid enough for their knowledge or skill set whether it’s the amount of work involved or customer relations. They have never said anything bad about the company they represent or the overwhelming load that they have to deal with.

I highly recommend them all the promises made were kept.


Lynne Walker

CSM CAT Response Unit

CSM CAT Response Unit